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0113 2360800

FAQs

we try to cover all the main bases in this section – from technical queries, to delivery information and order security

Delivery & Returns

  • On occasion we release promotional codes for seasonal offers or specific products.  Should you wish to redeem such an offer then please ensure you key the relevant code into the redemption box on the checkout page before proceeding to payment.  We regret that we do not have the facility to credit vouchers once an order is processed.

  • Once payment has cleared your order will be dispatched. You shall receive a confirmation email of all products that you have purchased once payment has cleared.  We aim to dispatch orders placed before 2pm the same working day.

  • Most orders are sent either Royal Mail or Parcelforce depending on their size.  Due to size restrictions our multipoint door locks are sent via UPS.  Should you require a more immediate delivery service then please ring us for more information.

  • Website updates will be published in our email newsletter – sign up here if you wish to subscribe.  You can also keep up with UPVC Maintenance Supplies via our blog, Facebook page and Twitter feed.

Ordering

  • We offer a comprehensive range of products, and the easiest way to search is to browse the categories through the “shop now” button at the top of our website.  If you know the exact product you are after you can use the search bar at the top right which will filter all of the available options for you.

  • Your items can be ordered directly through our website – we offer secure payment facilities and same day despatch whether you order online or over the phone.

    If you have any questions, or wish to double-check the parts you are ordering are correct then please do give us a ring.  Our technical team are available from 8.15am to 4.45pm Monday to Friday to advise on any issues you might have and you can either continue your order online or order directly with our team over the phone.

  • Unfortunately once an order has been placed and a confirmation email has been sent we cannot change any part of the order.

Payments

Technical

  • Although we don’t offer a fitting service our technical knowledge means we are well-placed to advise on the correct item and how to install it.  We have a number of how to guides on our website (and this section will continue to grow so do check back), and we can also help over the phone or at our trade counter – give us a ring or pop in if you’re local.

Same Day Dispatch

Our generous stock inventory means that we can supply those much-needed spare parts on same day dispatch: enabling you to get on with the job as quickly as possible.

Send Us A Photo

From one-off purchases through to trade accounts we are here to help. If there is anything you are not sure of please contact us: if you're searching for a specific part, why not send us a photo – we can often help to identify the required part that way; giving you extra peace of mind.

Send Your Photo To
07734 955 325
or fill in the form:

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Latest From The Blog

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    UPVC Maintenance Supplies are delighted to reveal that we’re on the home straight to opening our third trade counter, this time on Team Valley Trading Estate in Gateshead. The branch will open its doors for the first time on Wednesday 4th October, bringing 25 years of industry expertise to the window and door repair market of Gateshead and the surrounding area.

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