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Delivery & Returns Policy

We hope that you find your order more than satisfactory and to our usual standards. We understand that you may wish to return your purchases and you have 30 days to do so. Returned items which are not in new or unused condition or which are returned after the approval period will not be credited and the goods will be returned to you.


Please follow the below easy steps to ensure the smooth running of your return:

1. Fill out the returns form that will be within your purchase. Alternatively please download this HERE. If the product is faulty please give a brief description of the fault.

2. Repackage the products with their original packaging ensuring all the labels, especially the security labels are in place. Also include the original dispatch note and the returns form.

3. Apply the return address label or alternatively address as follows –

Returns
UPVC Maintenance,
Unit 5 - Springwell 27,
Dark Lane,
Batley,
WF17 9LN.

Take the package to your local Post Office and return to us. We highly recommend that you do this via recorded delivery and retain proof of purchase. Please note that we will not be held responsible for any goods lost in transit. Returns postage is at your cost.

Please ensure that you obtain proof of purchase.

We do not accept any responsibility for any loss of items by postage until it is in our possession.

We will then issue a refund within 14 days.

Same Day Dispatch

Our generous stock inventory means that we can supply those much-needed spare parts on same day dispatch: enabling you to get on with the job as quickly as possible.

Send Us A Photo

From one-off purchases through to trade accounts we are here to help. If there is anything you are not sure of please contact us: if you're searching for a specific part, why not send us a photo – we can often help to identify the required part that way; giving you extra peace of mind.

Send Your Photo To
07734 955 325
or fill in the form:

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